1. INTRODUCTION

These Terms of Service ("Terms") govern your access to and use of the Pull Thread, Inc. ("Pull Thread," "we," "us," or "our") website, platform, and services (collectively, the "Services"). These Terms constitute a legally binding agreement between you and Pull Thread.

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms. If you are using our Services on behalf of a company, organization, or other entity, then "you" means that entity, and you represent and warrant that you are authorized to bind that entity to these Terms and that you agree to these Terms on that entity's behalf.

IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.

2. SERVICES DESCRIPTION

Pull Thread provides an AI-driven support ROI attribution platform that helps brands quantify the revenue impact of customer support interactions, compare agent performance, identify optimization opportunities, prove support ROI, and optimize AI implementation. Our Services include access to our web-based platform, analytics tools, dashboards, APIs, and related features as described on our website and in our documentation.

3. ACCOUNT REGISTRATION AND ELIGIBILITY

3.1 Account Creation

To access and use certain features of our Services, you must register for an account. When registering, you agree to provide accurate, current, and complete information and to keep this information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Eligibility Requirements

You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that: (a) you are at least 18 years of age; (b) you have not previously been suspended or removed from the Services; and (c) your registration and use of the Services complies with all applicable laws and regulations.

3.3 Account Security

You are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to immediately notify Pull Thread of any unauthorized access to or use of your account or any other breach of security. Pull Thread will not be liable for any loss or damage arising from your failure to comply with this section.

4. LICENSE AND SERVICE USE

4.1 Limited License

Subject to these Terms, Pull Thread grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during the term of your subscription.

4.2 Restrictions

You shall not, and shall not permit any third party to:

• Copy, modify, adapt, translate, or create derivative works of the Services
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or structure of the Services
• Rent, lease, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services to any third party
• Use the Services for any illegal, harmful, fraudulent, infringing, or offensive use
• Transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature through the Services
• Use the Services to store or transmit material that infringes the intellectual property rights of others
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to the Services or related systems or networks
• Use the Services to build a competitive product or service, or copy any features, functions, or graphics of the Services
• Use the Services in any manner that exceeds the scope of the license granted in these Terms

5. FEES AND PAYMENT

5.1 Fees

You agree to pay all fees specified for the Services as set forth on our website or in an Order Form. Except as otherwise specified herein or in an Order Form, (i) fees are based on Services purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term.

5.2 Payment Terms

Unless otherwise agreed in an Order Form, all fees are due and payable within thirty (30) days of invoice date. You are responsible for providing complete and accurate billing and contact information to Pull Thread and notifying Pull Thread of any changes to such information.

6. TERM AND TERMINATION

6.1 Term

The term of these Terms commences on the date you first accept these Terms and continues until all subscriptions hereunder have expired or have been terminated.

6.2 Subscription Term

The term of each subscription shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term, unless either party gives the other notice of non-renewal at least thirty (30) days before the end of the relevant subscription term.

7. PROPRIETARY RIGHTS

7.1 Ownership of Services

Pull Thread and its licensors own and retain all right, title, and interest in and to the Services, including all related intellectual property rights. No rights are granted to you other than as expressly set forth in these Terms.

7.2 Your Data

You retain all right, title, and interest in and to any data, information, or materials that you upload, transmit, or otherwise provide to Pull Thread in connection with your use of the Services ("Your Data"). You grant Pull Thread a non-exclusive, worldwide, royalty-free license to use, copy, transmit, store, analyze, and display Your Data solely to the extent necessary to provide the Services to you and as otherwise permitted by Pull Thread's Privacy Policy.

8. WARRANTY DISCLAIMERS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PULL THREAD EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PULL THREAD OR ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES.

10. CONTACT INFORMATION

If you have any questions about these Terms or the Services, please contact us at:

Pull Thread, Inc.
1125 Westfield Way, St. Augustine, FL. 32095
Email: legal@pullthread.com